Customer Service
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Live Chat
Available Monday through Friday, 7:00am - 5:00pm PT (10:00am - 8:00pm ET)
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Customer Service: Questions@firemtn.com
Call
Customer Service and Order Line: 1-800-423-2319
International: 1-541-956-7890
Customer Service Hours:
Monday through Friday: 7:00am - 5:30pm PT (10:00am - 8:30pm ET)
Sat, Sun: Closed
To assure the highest level of customer service and satisfaction, Fire Mountain Gems and Beads frequently records calls to our customer care center.
Fax
Fax Order Line: 1-800-292-FIRE (3473)
International Fax: 1-541-479-4367
Written inquiries and orders can be mailed to the following address:
Customer Service
Fire Mountain Gems
1 Fire Mountain Way
Grants Pass, OR 97526-2373